NauenThen

Sweet dreams at last

March 17, 2017

Tags: Amazon, Lasership

New sheets!
Yesterday I spent hours trying to track a package. Not only was I on hold for a total of almost two hours over two days with the carrier, the horrible LaserShip, they gave me different information every time I called. It will come this afternoon, it can't come till this evening, it'll probably be tomorrow, it was lost (they didn't tell ME this, Amazon did), & so on. This is after they already hadn't delivered the package for a week.

Naturally, a supervisor couldn't be found to speak with me & no one returned my calls. At one point I said, This is when any trained customer service rep would apologize. And he just said, Ma'am, this is the information, in the most irritating passive-aggressive manner imaginable.

Contrast this to Amazon, which has the best customer service ever. Several people sprang into action to help, console me, sympathize & make it better. I almost can't believe how nice everyone was, especially Amanda, while being totally professional & also figuring out a creative solution to my issue with Lasership.

Turns out that along with my "Cuddl Duds Ski Lodge Heavyweight Flannel Sheet Set" (pictured & wonderful), I ordered a Twin flat sheet instead of a Full set. No way am I going to do a return. Anyone want one persimmon sheet in soft microfiber?

Update: Not just me. LaserShip has an F rating from the Better Business Bureau, & hundreds of 0- or 1-star Yelp reviews. C'mon, Amazon, get rid of 'em!