Yesterday I spent hours trying to track a package. Not only was I on hold for a total of almost two hours over two days with the carrier, the horrible LaserShip, they gave me different information every time I called. It will come this afternoon, it can't come till this evening, it'll probably be tomorrow, it was lost (they didn't tell ME this, Amazon did), & so on. This is after they already hadn't delivered the package for a week.
Naturally, a supervisor couldn't be found to speak with me & no one returned my calls. At one point I said, This is when any trained customer service rep would apologize. And he just said, Ma'am, this is the information, in the most irritating passive-aggressive manner imaginable.
Contrast this to Amazon, (more…)